Support
Tickets are answered in order · oldest waiting first
Check the short answers first; if you cannot find yours, open a ticket. Replies show up here and in your inbox.
Frequently asked
I forgot my password or PIN
The "Forgot password" and "Forgot PIN" links in the login box send a reset link to your registered email. Staff will never ask for your password or PIN.
I loaded EP but it did not arrive
Code top-ups usually arrive within a few minutes. After 30 minutes, open a "Payment and EP" ticket with the first and last four characters of the code, never the whole code.
The game will not start or shows an error
The "Common errors" section on the Download page fixes most DirectX and antivirus issues. If not, open an "In-game bug" ticket and describe the error text.
How do I report a player?
Write the character name, the date and time (Turkey time) and the channel. You can add a screenshot link as evidence.
When will my ticket be answered?
Tickets are answered in the order they arrive. You get an email when there is a reply and can follow the ticket on this page.
Open a ticket
You can open a ticket without logging in: the ticket link is sent to your email. Log in if you have an account so the ticket is linked to it.